Problems with Order

Returns

I have I received the wrong item/s.

Please complete this form and provide further information.

I have received my item/s damaged or faulty.

Please complete this form and provide further information.

I am having a problem fitting my item/s.

Please complete this form and provide further information.

My bracket/s didn't come with the correct screws.

Please complete this form and provide further information.

The bracket does not fit my TV.

Please complete this form and provide further information.

I would like to return my item/s.

We offer a 30 days returns policy.

Please complete this form and provide further information.

Exchanges

I would like to return my item/s for an exchange.

Please complete this form and provide further information.

Refunds

Where is my refund?

Your return will be processed once we have received your item back. The refund will then be applied within 7 working days.

Your refund will be applied to the same method of payment you used to make the payment.

You have had my returned item/s for more than 7 working days and I have still not received my refund.

Please complete this form and provide further information.

Where is my order

I would like the tracking number for my order.

For orders placed Monday – Friday; you will receive a tracking email after 7:00pm on the day you place your order. Once it is with the carrier, you will then receive further tracking updates.

If you have placed your order after the cut off time of 12:00pm on Friday; you will receive a tracking email on Monday after 7:00pm. Once it is with the carrier, you will then receive further tracking updates.

If you have not recieved a tracking email after the above specified time please complete this form.

I placed my order yesterday (Monday - Friday) before the cut off time of 12:30pm and have still not recieved my order.

Your order is out for delivery today between Mon - Fri 8:00am – 7:00pm & Sat 8:00am - 2:00pm.

I placed my order yesterday (Monday – Friday) after the cut off time of 12:30pm and have still not recieved my order.

Your order will be out for delivery tomorrow between Mon - Fri 8:00am – 7:00pm & Sat 8:00am - 2:00pm.

I placed my order at the weekend and have still not recieved my order.

Your order will be out for delivery on Tuesday between Mon - Fri 8:00am – 7:00pm.

My order has still not been delivered.

If your order was dispatched via Yodel, please contact them as they may have an address query or require further delivery instructions:

or call on 0844 453 7443.

If your order was dispatched via UKMail, please contact them as they may have an address query or require further delivery instructions:

or call on 0345 155 4455.

If your order was dispatched via Parcel Force, please contact them as they may have an address query or require further delivery instructions:

or call on 0844 800 4466.

If your order was dispatched via Royal Mail please complete this form.

or call on 08457 001 200

I am having a problem contacting the carrier.

Please complete this form and provide further information.

Require a VAT invoice

I require a VAT invoice for my purchase.

Please complete this form and allow 10-14 days for your invoice to arrive. It will be sent via post to the billing address as per your order.

Any Other Enquiries

I have an enquiry not covered by any of the above.

Please complete this form and provide further information.

General Questions

OK, so you have recieved my payment and I have recieved my bracket the next day as promised, but I need some technical help! WILL YOU STILL BE THERE TO HELP ME?

Yes of course, for 2 reasons:

1. We are proud to be of service to you and we offer free LIFETIME TECHNICAL SUPPORT, for the life of the product.
2. We want you to buy your 2ND, 3RD and 4TH bracket from www.tvbrackets4u.co.uk.

Please feel free to contact our aftersales department

Will this mount fit my TV?

Yes! This is perhaps the questions we get most often about our mounts. First, let us reassure you that we provide a 100% guarantee that this mount will fit your LCD,Plasma or LED TV.

Why are you so certain it will fit my TV?

We have listed various brands below that our brackets are compatible with:

Amitec, Daewoo, DMtech, Fujitsu, Ferguson, Goodmans, Hitachi, Hyundai, JVC, LG, Loewe, Logik, Medion, Mitsubishi, NEC, Panasonic (*), Pioneer, Relisys, Sanya, Samsung (*), Sharp, Sagem, Sky, Shashai, Sony, Sanyo, Techwood, Thomson, Tiny, Toshiba, Viewsonic, Vision and more.

Are your products of the highest standard?

All our LCD plasma TV brackets are quality mounts with features including tilt, fixed, extended or rotating to give you the best choice from the wide range that we sell. It’s the largest range you will find online. We have the bracket that will fit your Plasma TV. Our range combines solid, sturdy construction with easy installation to make our products the best value available anywhere.

Check out our free fixing kit. It will save you time and money and has wall fixings, large selections of bolts, spacers, washers, in fact everything you should need. See the pictures, you’ll be impressed, as no other seller gives you this much!

* Some TV’s may require an adapter plate in onrder to be compatible with the VESA TV mounting standard. You can get that from your manufacturer.

What information do you store on my computer?

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Your privacy is important to us. The data contained in the cookie used for third party advertising is completely anonymous and does not contain any of your personal details.

We would like to continue showing relevant ads to you, but if you would prefer to opt-out of this service. To do so, please visit http://www.google.com/privacy_ads.html

www.tvbrackets4u.co.uk - No.1 for Plasma/LCD TV Brackets